Refund policy

Personalised items

All of our ribbons are made to order and personalised specifically for you.
For this reason, we do not accept returns or exchanges for personalised items if you change your mind, enter incorrect text, or no longer need the product.

This is in line with consumer law for custom-made or personalised goods.

Please carefully check your personalisation details before placing your order.

Damages, defects & errors

If your order arrives damaged, defective, or incorrect, we will make it right.

Please contact us at aribbonstale@gmail.com within 7 days of receiving your order, including:

• Your order number
• A clear photo of the issue

We will review the issue and, if approved, offer either:

• A replacement, or
• A refund

depending on the situation.

Incorrect personalisation submitted

We cannot offer refunds or replacements if:

• The message, colour, or ribbon type was entered incorrectly at checkout
• The mistake was made by the customer

Please double-check all customisation details before completing your purchase.

EU & UK cancellation rights

Under EU and UK consumer law, the 14-day cooling-off period does not apply to: “goods made to the consumer’s specifications or clearly personalised.”

Because our ribbons are custom-printed for each order, they are exempt from cancellation once production begins.

Refunds (if approved)

If your refund is approved due to a fault or error:

• It will be processed to your original payment method
• Please allow 5–10 business days for it to appear, depending on your bank

If more than 10 business days have passed after approval, contact us at aribbonstale@gmail.com.

Questions

If you’re unsure about anything before ordering, please contact us — we’re happy to help you choose the right options before your ribbon is made.